Cheap flight offersHiSky Airline is committed to ensuring a high level of protection for its passengers' rights. However, if you have been denied boarding despite holding a confirmed reservation, or if your flight has been cancelled or significantly delayed, you may exercise your rights in accordance with the Regulation on compensation and assistance to passengers in the event of denied boarding, cancellation, or long delays of flights (established under Regulation (EC) No. 261/2004).
Where an operating air carrier reasonably expects to deny boarding, it shall first call for volunteers willing to surrender their reservations in exchange for benefits agreed between the passenger and the carrier.
If an insufficient number of volunteers comes forward, the operating air carrier may deny boarding to passengers against their will.
Passengers denied boarding against their will are entitled to compensation, reimbursement or re-routing, as applicable, as well as care and assistance in accordance with REGULATION (EC) NO 261/2004.
Passengers may be entitled to compensation in the following amounts:
- 250 EUR for all flights of 1,500 kilometres or less;
- 400 EUR for all intra-Community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres;
- 600 EUR for all flights not falling under the above categories.
The operating air carrier may reduce the compensation by 50% where passengers are offered re-routing to their final destination on an alternative flight, provided that the arrival time does not exceed the scheduled arrival time by more than:
- cu 2 ore, (≤ 1,500 km);
- cu 3 ore, (1,500–3,500 km);
- cu 4 ore, (≥ 3,500 km).
A flight is considered delayed when the scheduled departure time is postponed by:
- 2 hours or more (≤ 1,500 km);
- 3 hours or more (1,500–3,500 km);
- 4 hours or more (≥ 3,500 km).
Passengers are entitled to receive free of charge:
(a) meals and refreshments in reasonable relation to waiting time;
(b) hotel accommodation where a stay of one or more nights becomes necessary;
(c) transport between the airport and the place of accommodation.
Passengers shall also be offered two free telephone calls and the possibility to send free fax or email messages.
Special attention shall be given to the needs of persons with reduced mobility, their accompanying persons, certified assistance dogs, and unaccompanied minors.
In the event of flight cancellation, passengers are entitled to assistance and care, including re-routing.
Passengers are not entitled to compensation if:
(a) they were informed of the cancellation at least two weeks before departure;
(b) they were informed between 14 and 7 days before departure and offered re-routing allowing departure no more than 2 hours earlier and arrival less than 4 hours later;
(c) they were informed less than 7 days before departure and offered re-routing allowing departure no more than 1 hour earlier and arrival within 2 hours.
Where a flight is expected to be significantly delayed, passengers are entitled to care (meals, refreshments, accommodation where necessary, and communication facilities).
In case of delays exceeding five hours, passengers are entitled to reimbursement within seven days for the part of the journey not made, or for the entire journey if it no longer serves its purpose, together with a return flight to the first point of departure where applicable.
This notice is provided in accordance with Article 14 of Regulation (EC) No 261/2004.
